Improve Service Availability

What does change control have to do with service availability?

Most unavailability today is caused by change. IT organizations recognize the centrality of change to their operational effectiveness. The statistics are well-known: 80% of unplanned downtime is caused by unauthorized or untested change. Additionally, 80% of the time taken to restore availability is spent in discovering what changed. Despite this, a gap persists between actual
change activity and the documented change process. This change control gap results in manual activity by IT departments to control and minimize the costs of change.

Solidcore: Bridging the change control gap

Solidcore S3 Control enables IT organizations achieve higher service availability by bridging this change control gap. With Solidcore’s S3 Control
technology, changes are tracked in real-time for up-to-the-second change visibility. The rich set of change information Solidcore captures is accessible via a powerful and flexible search and reporting interface, dramatically improving forensic ability and speeding diagnostic time. Solidcore S3 Control enables the selective enforcement of change policies, to prevent unknown changes from occurring before they cause a problem.

Improve incident response time, reduce number of incidents

Customers using S3 Control for improving service availability have seen dramatic improvements in the number of unavailability incidents (as measured by Mean Time Between Failures) as well as recovery time per incident (as measured by Mean Time To Repair). The resulting cost savings, while dependent on the specifics of the environment, is significant.

To learn more about how S3 Control can improve your service availability, read our white paper on Change Management + Control = Higher Availability.