IT Service Management in the Financial Enterprise
Half-Day Seminar

Co-hosted by

Technology as a Service is the Goal

IT is the lifeblood of the financial industry. In the span of 20 years, every aspect of your business has come to rely on the steady delivery of exceptional IT service. But unlike a car manufacturer, where five nines of reliability has long been the rule, the IT production line continues to struggle to achieve the exceptional service levels business requires.

Controlling Change is the Key

What makes an IT department different than a production line is the dynamic nature of the IT environment. Simple questions like: what changed on my system, who changed it, and when did it change, can’t consistently be answered. Because of this, service levels can’t be guaranteed. No matter how far along you are in your ITSM initiative, understanding and controlling change, are the key to your success.

The Time To Act Is Now

Join us for an exclusive, highly interactive half-day seminar in New York on 4/26 or Toronto on 5/4. We’ll peel back each layer of the ITSM onion and look at what it takes to succeed. You’ll hear from three of the industry’s leading technology and implementation experts: Solidcore Systems, IBM Global Services, and Tivoli; each discussing real-world case studies from industry leaders. If ITSM is an important initiative for your organization, you can’t afford to miss this event.

Agenda

8:30-9:00 9:00-12:00		Networking Breakfast Seminar
		ITSM for Financial Services: Detailed steps on implementing and managing IT as a service. Learn how to: Evaluate your organizations readiness for ITSM Identify the critical technologies required for ITSM Understand the challenge IT change poses to ITSM
		Controlling IT Change: Achieving visibility, reconciliation and enforcement of IT change. Learn how to: Track changes to your IT environment in real-time Reconcile those changes with their approvals Control who can make IT changes, as well as how and when they can be made
		The Role of the CMDB: Leveraging the CMDB to unify and integrate all aspects of ITSM. Learn how to: Evaluate and define the role of the CMDB in your ITSM project Leverage the CMDB for compliance and reporting Extend the CMDB to meet functional ITSM requirements

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