Controlling Change: The Missing Ingredient

When a failure happens in the IT infrastructure, the first question which gets asked is, “What changed? It was working yesterday.” Pro-actively controlling change is a key foundation for scaleable and reliable IT infrastructure. Change can be bucketed into three distinct categories: In-Process, Emergency and Ad hoc. Each one of these categories has very different organizational drivers and characteristics.

Many IT organizations are using change management and datacenter automation solutions to automate the approval and implementation processes for change to the IT infrastructure. While this approach provides a solution for in-process change, emergency and ad hoc change are still problematic. Automated change control is the key 3rd ingredient in a complete solution. Change control complements Change Management and Datacenter automation, to maximize in-process change, capture and document all emergency change and eliminate ad hoc change.

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