Closing the Change Control Gap

Abstract

A key challenge to achieving best-in-class IT Services Management is controlling system change. Many companies are aggressively implementing change management software to streamline and automate the process of approving system changes. But these "systems of record" continue to deviate substantially from the actual state of deployed servers. Reconciling these deviations is a time-consuming and expensive task.

This webinar describes how change control is at the heart of IBM's ITSM framework, as well as the critical ingredient in meeting compliance objectives; and presents a hierarchy of change control requirements that include real-time visibility into system changes, accountability for these changes, change reconciliation, and eventually enforcement of change policy on your actual IT systems.

By attending this webinar you will learn to:

• Leverage the IBM ITSM model to achieve enforceable change control
• Track every change on Windows, UNIX or Linux servers in real-time
• Automatically link those changes with approved change requests
• Enforce your change policy on the server by stopping unauthorized changes

Speakers

Rick Nelson Service Area Manager - IT Service Management IBM	Rix Kramlich Vice President of Marketing Solidcore

To request access to this on-demand webinar, please complete the form alongside.